How Social Media Influence Filipino Consumer Culture
The influence of social media on consumer culture in the Philippines is undeniable.
Explore the characteristics of Filipino consumers and the impact of social media on the country’s growing consumer culture.
1. Brand engagement
Brand engagement thrives on interactions between businesses and consumers. Strengthen connections, loyalty, and brand advocacy by responding promptly to inquiries, creating engaging content, and addressing feedback.
Cebuana Lhuillier is a shining example of effective brand engagement in the Philippines. Their strong digital presence and customer trust result from keeping customers informed about promos and responding promptly to their concerns. Learn from their practices to enhance engagement with your own audience.
2. Trendsetting
Trendsetting involves rapidly disseminating viral content that influences consumer preferences. Businesses that align their products or services with current trends can capitalize on increased interest and demand.
Angkas is a prime local example of a brand using trends to drive revenue. They regularly offer limited-time discount codes relevant to ongoing trends, encouraging consumers to use their service. An illustration of this is the promo code HAPPYPRIDE, valid for only one day during a local pride march.
3. Product and brand awareness
Engaging visuals, compelling storytelling, and influencer collaborations amplify brand visibility, creating authentic connections with Filipino consumers. An excellent example is Accenture’s short film, Gravity, which resonated with Filipinos in the business processing outsourcing (BPO) industry, driving click-through rates and boosting customer sentiment.
4. Customer reviews and recommendations
Social media is a virtual word-of-mouth platform where consumers share reviews, recommendations, and experiences. The authenticity of peer opinions profoundly impacts trust and influences the decision-making process.
According to a Ninja Van report, 87% of Filipinos read reviews before purchasing, emphasizing how much they value others’ opinions. Monitor and respond promptly to your customer reviews to build credibility and trust with Filipino consumers.
5. Social commerce
Social commerce seamlessly integrates shopping features into social media platforms, enabling consumers to purchase directly within their feeds. This convenience accelerates consumer transactions. In the Philippines, TikTok is the most prominent platform for social commerce. Understanding the trends dominating the platform is ideal for capturing the growing social commerce market.
6. Consumer-Generated Content (CGC)
These are pieces of content created and shared by consumers about their experiences with products and brands. CGC goes beyond plain recommendations and reviews. Worldwide, studies found that 88% of consumers prefer products recommended by word of mouth.
Brand loyalists create podcasts, unboxing videos, and other marketing strategies to showcase their patronage. Utilizing the power of these authentic and other real-time experiences makes your brand more immersive to prospects.